My Refcard Won't Download. What happened?

Submitted by Matthew Schmidt on Mon, 2008/06/02 - 7:22pm

Tags:

Refcardz

Ads by DZone

While most users won't have any problems (thousands have successfully gotten their PDFs), there are a few users that might experience problems. The primary places where this might happen:

You have an overly aggressive firewall on your network
You're using an older Lotus Notes + IE 6 to read your email and download the PDF
You're using IE7 with IE7Pro

If you have problems downloading, DO NOT TRY TO DOWNLOAD MORE THAN 5 TIMES.

To solve these problems, try the following things. If you're already hit your maximum number of download attempts, please email support@dzone.com and forward us the email that contained your download link.

This sometimes happens with IE 6 and the Firewall. Try using IE 7 or Firefox.
We've had reports that just using IE 6 works fine, Lotus Notes appears to be the problem.
This is a recent report, but it looks like IE7 Pro causes some problems with downloads. Check that other downloads work or try Firefox.

Login or register to post comments
2792 reads
Printer-friendly version

(Note: Opinions expressed in this article and its replies are the opinions of their respective authors and not those of DZone, Inc.)

Comments

ewest replied on Thu, 2008/06/26 - 9:09am

Browsers are not the issue. Poor design of the PDF hosting technology is more the issue. To suggest that people change browsers just to download PDF's is out of touch. I suggest fixing the problem if you want users to be happy.

shyamdvk replied on Mon, 2008/07/21 - 5:28am

Please help me to get the PDF files. I have tried. I am not able to get it. I have registered myself in this site too. Please email me the attachment or give me the proper link to download it.

Thanks

Shyam Sundar R

Matthew Schmidt replied on Mon, 2008/07/21 - 7:44am in response to: shyamdvk

Hi Shyam. Please e-mail your download emails to matt at dzone.com and I'll be happy to look into the problem and send you the PDFs.

Thanks,
Matt

beckybair replied on Mon, 2008/08/25 - 1:07pm

I am not able to try using firefox as there is no address in the email to copy and paste to firefox. I have firefox installed on my work pc but am not allowed to make it my default.

Is there a way you can email me the pdf files directly? or email me the actual address instead of a link in the email?

Please let me know, and Thanks in advance.

~Becky

sbowen replied on Wed, 2008/08/27 - 2:13pm

I have tried to download several PDF's but I haven't gotten any. I am not sure of what the problem is. Can they be sent to me via email?

xstevex1 replied on Wed, 2008/10/08 - 2:23pm

Is there perhaps a Refcardz on how to download Refcardz from this site??

If the site hosting this valuable, authorative information isn't able to deliver the product to me, how am I supposed to trust the information in the first place?

Matthew Schmidt replied on Wed, 2008/10/08 - 2:34pm in response to: xstevex1

We're happy to assist in any way. Please email support@dzone.com and we'll work to straighten out any problems you might have.

-Matt

ana.mauad replied on Thu, 2008/10/09 - 12:48am

I've downloaded the Design Patterns and the jQuery PDFs, but I'm getting a "There was an error opening this document. The file is damaged and could not be repaired." error message from Acrobat Reader while trying to open them.

So, I've tried to download them again but I'm getting a "warning" message from this site that maybe I have downloaded the same file a lot of times. But I've downloaded them just once.

What can I do to get those two refcardz files?

Thanks,

Ana

sbowen replied on Thu, 2008/10/09 - 5:58pm

Thanks for the assistance. I was able to download the JQuery PDFs

Matthew Schmidt replied on Wed, 2008/10/15 - 9:29am in response to: ana.mauad

Please feel free to email support@dzone.com with your download tokens and the PDFs that you need and we'll be happy to send you the files.

-Matt

mkehoe replied on Wed, 2008/10/22 - 3:35am

Well from my FireFox I tied three times to ask for email to no avail. I'm underwhelmed.

ucoreddy replied on Fri, 2008/12/05 - 9:50am

Unable to download any PDF. The links you are sending all showing same Error( site not found). I want Spring Annotation Down load.

Mail sent to support@dzone.com with all details many times.

hkrishna1 replied on Mon, 2009/01/05 - 9:10am in response to: ucoreddy

I was able to download only 2 pdfs and after that its not working. I sent all my tokens to matta and support. Please send me those pdfs to my email id.